Returns & Exchanges
At Drainsonline, we want to ensure your plumbing projects are a success, which is why we offer a 30-day return window for all unused and uninstalled products in their original packaging. Please note that custom-cut drainage solutions and installed fixtures are ineligible for return due to safety and hygiene standards.
Initiate Your Request
Log into your account or use our guest portal to submit a return request with your order number and reason for return.
Package Securely
Place the item back in its original manufacturer box, ensuring it is well-protected to prevent damage during transit back to our warehouse.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing